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Frequently asked questions about account

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  • TOMTOP APP

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Frequently asked questions about account

#1
  • Posted 6 years ago
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Posted 6 years ago 2017-12-05#1

Mymembership.

All TOMTOP customers have already enjoyed attractive benefits. Top quality gadgets with reasonable prices. Besides, TOMTOP also offers exclusive services for our loyal customers. There are more discounts and privileges for our customers if you have become VIPs.

Level 1

When your Growth value is 0-199.99, you are the VIP Bronze. It is always effective, and never expired. So your Growth value will not reduce. The privilege:

1. You will get a discount of some products.

2. You will get 1.2 times points when you purchase, write product review, upload images, upload videos, share our product to you social networks etc.

Level 2

When your Growth value is 200-999.99, you are the VIP Silver. The period is three months, after that The Growth value will be reduced by 100. The privilege:

1. You will get a discount of some products.

2. And your will get a Original integration of 1.5 times.

3. You will get a quarterly opportunity to use a sample which is below $20.and free shipping.

4. When your birthday time, you can enjoy your birthday gifts which is below $10, and free shipping

Level 3

When your Growth value is 1000-4999.99, you are the VIP Gold. The period is three months, after that The Growth value will be reduced by 400. The privilege:

1. You will get a discount of some products. And your will get a Original integration of 1.8 times times .

2. You will get a quarterly opportunity to use a sample which is below $50.and free shipping.

3. When your birthday time, you can enjoy your birthday gifts which is below $30, and free shipping.

4. The Order is expressage when your order is more than $100

5. You will enjoy no tariffs.

6. You will enjoy the dedicated customer service and returning to after sales service.

Level 4

When your Growth value is 5000+, you are the VIP Diamond . The period is three months, after that The Growth value will be reduced by 1500 . The privilege:

1. You will get a discount of some products. And your will get a Original integration of 2 times times .

2. You will get a quarterly opportunity to use a sample which is below $100.and free shipping.

3. When your birthday time, you can enjoy your birthday gifts which is below $50, and free shipping.

4. The Order is expressage when your order is more than $100

5. You will enjoy no tariffs.

6. You will enjoy the dedicated customer service and returning to after sales service.

Howdoiremovethenewslettersubscription?

After a long time, if you do not want to receive our newsletter, you can easily unsubscribe.

At the bottom of every email is an unsubscribe link, click the link and then enter your email address then you will no longer receive our newsletter.

If you decide to join the newsletter again there is a subscribe to newsletter section on our homepage.

Imhavingtroubleloggingintomyaccount,whatcani do?

Try reset your password on the login page then, if that does not work, email to support@tomtop.com.

Howdoi changemyaccountinformation?

You can edit all your account information in Account Settings. You can edit your saved addresses in Address Book.

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  • wan.coelho

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#2
  • Posted 6 years ago

Posted 6 years ago 2018-03-07#1

Boa noite fiz uma compra e até momentos não  recebi  nada 

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#3
  • Posted 6 years ago

Posted 6 years ago 2018-03-08#2

Quote :Posted 3 hours ago

Boa noite fiz uma compra e até momentos não  recebi  nada

Olá wan.coelho, 

Você poderia enviar e-mail para support@tomtop.com com seu número de pedido? E então ui irá verificar o status do pedido para você.

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  • lylu2009

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#4
  • Posted 6 years ago

Posted 6 years ago 2018-03-14#3

Devolucion de tablet gps..por mal funcionamiento....proceso a seguir y devolucion del importe.

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#5
  • Posted 6 years ago

Posted 6 years ago 2018-03-14#4

Hello, why I'm not a VIP Bronze Member yet! I have the total purchase amount at you $ 382.14!? Thanks in advance for the answer.

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#6
  • Posted 6 years ago

Posted 6 years ago 2018-03-15#5

Quote :Posted 11 hours ago

Devolucion de tablet gps..por mal funcionamiento....proceso a seguir y devolucion del importe.

Hola amigo,

¿Podría informarnos su número de seguimiento de devolución y el número de orden aquí? Y luego confirmaremos los detalles del paquete y emitiremos un reembolso pronto.

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#7
  • Posted 6 years ago

Posted 6 years ago 2018-03-15#6

Quote :Posted 9 hours ago(Being review)

Hello, why I'm not a VIP Bronze Member yet! I have the total purchase amount at you $ 382.14!? Thanks in advance for the answer.

Hello  Marijan, 

Could you kindly send email to support@tomtop.com ? And then we will fix this issue for you.

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#8
  • Posted 6 years ago

Posted 6 years ago 2018-03-15#7

I have NOT received my item yet.

Order: CA17K28B4434-Y65VZE

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#9
  • Posted 6 years ago

Posted 6 years ago 2018-03-15#8

Quote :Posted 13 minutes ago

I have NOT received my item yet.

Order: CA17K28B4434-Y65VZE

Hello  Guilherme,

The carrier lost the parcel in transit. It's carrier's mistake, but we'd like take full responsibility.

We have applied refund for you in our system. Please check it 3 working days later.

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