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  • Sayra

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Sayra junior member

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#1401
  • Posted a year ago

Posted a year ago 2023-11-03#1401

I ordered a scooter from you last friday and it is still in "hold on" condition and has not been dispatched. when is the delivery expected?

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1402
  • Posted a year ago

Posted a year ago 2023-11-03#1402

Quote :Posted 5 minutes ago

I ordered a scooter from you last friday and it is still in "hold on" condition and has not been dispatched. when is the delivery expected?

Dear Sayra ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Suyash

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Suyash junior member

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#1403
  • Posted a year ago

Posted a year ago 2023-11-07#1403

Could you please provide a tracking information for my order BA23K03L2943-3X8LBV ?

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  • Meagan

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Meagan Tomtop Rep

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#1404
  • Posted a year ago

Posted a year ago 2023-11-07#1404

Quote :Posted 9 minutes ago

Could you please provide a tracking information for my order BA23K03L2943-3X8LBV ?

Hello Suyash ,

Please check updates via this link:https://t.17track.net/en#nums=WNBAA0271460855YQ

Here is the latest tracking information:

2023-11-07 15:37

Shenzhen, Parcel processed at Shenzhen Sorting Centre

2023-11-03 21:11  Parcel Data Received

ecause the international shipping would take longer time. Please wait patiently.

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  • narciso

  • junior member

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narciso junior member

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#1405
  • Posted a year ago

Posted a year ago 2023-11-13#1405

Quero cancelar BA23K11Q2841-FJ5I9Z porque acho que fiz dois pedidos idênticos.

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  • Meagan

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Meagan Tomtop Rep

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#1406
  • Posted a year ago

Posted a year ago 2023-11-13#1406

Quote :Posted 5 minutes ago

Quero cancelar BA23K11Q2841-FJ5I9Z porque acho que fiz dois pedidos idênticos.

Prezado Narciso,

Seu pedido foi cancelado e reembolsaremos você dentro de 3 a 5 dias úteis. Verifique sua conta alguns dias depois.

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  • Mohau

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Mohau junior member

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#1407
  • Posted a year ago

Posted a year ago 2023-11-17#1407

When I saw shipping addres I saw a mistake.Is it possible to edit my purchase? 

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  • Meagan

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Meagan Tomtop Rep

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#1408
  • Posted a year ago

Posted a year ago 2023-11-17#1408

Quote :Posted 4 minutes ago

When I saw shipping addres I saw a mistake.Is it possible to edit my purchase? 

Dear Mohau ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Metayer

  • junior member

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Metayer junior member

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#1409
  • Posted a year ago

Posted a year ago 2023-11-21#1409

Order BA23K18V4626-RN1I6D，I would like to know how long and how long it will take for my order to arrive in Portugal ?

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  • Meagan

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Meagan Tomtop Rep

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#1410
  • Posted a year ago

Posted a year ago 2023-11-21#1410

Quote :Posted 8 minutes ago

Order BA23K18V4626-RN1I6D，I would like to know how long and how long it will take for my order to arrive in Portugal ?

Hello Metayer,

Please check updates via this link:https://t.17track.net/en#nums=CA797276359DE

Here is the latest tracking information:

2023-11-20 19:02

Shipment in transit to DHL.

2023-11-20 04:10

Order data transmitted electronically

If everything goes well, you will receive the item within 7-10  working days.

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