Forum Home > Help Center > Where is my order?
  • Ivens

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Ivens junior member

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#1261
  • Posted a month ago

Posted a month ago 2022-05-17#1261

Just flashing and does not detect the moving AN22C01F5932-275LFP,

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  • Meagan

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Meagan Tomtop Rep

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#1262
  • Posted a month ago

Posted a month ago 2022-05-17#1262

Quote :Posted 21 minutes ago

Just flashing and does not detect the moving AN22C01F5932-275LFP,

Dear Ivens,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com?

And then we will contact our technician and give you a reasonable solution.

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  • Valntina

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Valntina junior member

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#1263
  • Posted a month ago

Posted a month ago 2022-05-23#1263

Order AN22E16P4239-KFA81J,I ordered this product about a week ago and your website says dispatched and gives a tracking number ?

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  • Meagan

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Meagan Tomtop Rep

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#1264
  • Posted a month ago

Posted a month ago 2022-05-23#1264

Quote :Posted 8 minutes ago

Order AN22E16P4239-KFA81J,I ordered this product about a week ago and your website says dispatched and gives a tracking number ?

Hello Valntina ,

Please check updates via this link:https://t.17track.net/en#nums=1Z94R8E20324854126

Here is the latest tracking information:

2022-05-22 23:36

Greensboro, NC, US, Departed from Facility

2022-05-17 17:06

Los Angeles, CA, US, Origin Scan

Because the international shipping would take longer time. Please wait patiently.

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  • Susanne

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Susanne junior member

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#1265
  • Posted a month ago

Posted a month ago 2022-05-27#1265

My order No.AA22D12D1329-ID6FDY is delayed,please help . 

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  • Meagan

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Meagan Tomtop Rep

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#1266
  • Posted a month ago

Posted a month ago 2022-05-27#1266

Quote :Posted 7 minutes ago

My order No.AA22D12D1329-ID6FDY is delayed,please help .

Hello Susanne,

Please check updates via this link:https://t.17track.net/en#nums=GR3417736NO00000G

Here is the latest tracking information:

2022-05-25 12:48

HU, Arrival at inward office of exchange

2022-05-02 00:00

HUNGARY, Budapest, Departure from international sorting center

Because the international shipping would take longer time. Please wait patiently.

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  • Jithesh

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Jithesh junior member

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#1267
  • Posted 23 days ago

Posted 23 days ago 2022-06-07#1267

It's about 6 days since I placed the order and since then I have not received any new.

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  • Meagan

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Meagan Tomtop Rep

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#1268
  • Posted 23 days ago

Posted 23 days ago 2022-06-07#1268

Quote :Posted 8 minutes ago

It's about 6 days since I placed the order and since then I have not received any new.

Dear Jithesh ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Isabel

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Isabel junior member

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#1269
  • Posted 17 days ago

Posted 17 days ago 2022-06-13#1269

Please cancel order BA22F07R1756-YG35LB .

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  • Meagan

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Meagan Tomtop Rep

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#1270
  • Posted 17 days ago

Posted 17 days ago 2022-06-13#1270

Quote :Posted 16 minutes ago

Please cancel order BA22F07R1756-YG35LB .

Dear Isabel ,

We've paused your order in our system.

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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