Forum Home > Help Center > Where is my order?
  • Thamir

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Thamir junior member

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#1191
  • Posted 9 months ago

Posted 9 months ago 2021-07-27#1191

Can you please let me know what the status is this order BN21G23I4948-84PJ8E .

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  • Meagan

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Meagan Tomtop Rep

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#1192
  • Posted 9 months ago

Posted 9 months ago 2021-07-27#1192

Quote :Posted 7 minutes ago

Can you please let me know what the status is this order BN21G23I4948-84PJ8E .

Hello Thamir ,

Please check updates via this link:https://t.17track.net/en#nums=YT2120421266070588

Here is the latest tracking information:

2021-07-25 19:30

CHINA, Arrive at international airport to abroad

2021-07-25 10:30

SHENZHEN, Departed Facility In processing center

Because the international shipping would take longer time. Please wait patiently.

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  • Gleisson

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Gleisson junior member

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#1193
  • Posted 9 months ago

Posted 9 months ago 2021-08-05#1193

What about my order AA21G14O2028-FQ4V4M.  that is never delivered again.

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  • Meagan

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Meagan Tomtop Rep

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#1194
  • Posted 9 months ago

Posted 9 months ago 2021-08-05#1194

Quote :Posted 3 minutes ago

What about my order AA21G14O2028-FQ4V4M.  that is never delivered again.

Hello Gleisson,

Please check updates via this link:https://t.17track.net/en#nums=YT2119621266000414

Here is the latest tracking information:

2021-07-28 14:30 delivery to local courier

2021-07-28 09:31 Custom clearance completed

If everything goes well, you will receive the item within 15 working days.

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  • gayle

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gayle junior member

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#1195
  • Posted 9 months ago

Posted 9 months ago 2021-08-13#1195

I'm still waiting for any information about my order . 

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  • Meagan

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Meagan Tomtop Rep

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#1196
  • Posted 9 months ago

Posted 9 months ago 2021-08-13#1196

Quote :Posted 6 minutes ago

I'm still waiting for any information about my order . 

Dear gayle,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • EFIGENIA

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EFIGENIA junior member

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#1197
  • Posted 8 months ago

Posted 8 months ago 2021-08-23#1197

I just placed the order No.BA21H21J0040-UPBPKR. I didnot know that it takes long time to arrive. I need it till end of this week.

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  • Meagan

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Meagan Tomtop Rep

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#1198
  • Posted 8 months ago

Posted 8 months ago 2021-08-23#1198

Quote :Posted 19 minutes ago

I just placed the order No.BA21H21J0040-UPBPKR. I didnot know that it takes long time to arrive. I need it till end of this week.

Dear  EFIGENIA,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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  • wesclay

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wesclay junior member

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#1199
  • Posted 8 months ago

Posted 8 months ago 2021-08-27#1199

This printer is a faulty machine, can I have a refund before you send it ?

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  • Meagan

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Meagan Tomtop Rep

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#1200
  • Posted 8 months ago

Posted 8 months ago 2021-08-27#1200

Quote :Posted 3 minutes ago

This printer is a faulty machine, can I have a refund before you send it ?

Dear wesclay,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com?

And then we will contact our technician and give you a reasonable solution.

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